Refund Policy
Last updated: July 13, 2026
This Refund Policy explains the terms under which MasterStudio may issue refunds for credits, subscriptions, and other purchases made through our platform.
1. General No-Refund Policy
All purchases made through MasterStudio, including credit packs and subscription plans, are generally non-refundable. By completing a purchase, you acknowledge and agree that you are buying digital credits and services that are consumed immediately or made available for immediate use.
2. Credit Refunds
Used credits are non-refundable. Purchased credit packs do not expire and remain in your account. Subscription credits reset at the end of each billing period unless the applicable plan explicitly provides rollover. If a generation fails due to a technical error on our side, the consumed credit is automatically refunded to your balance. You can verify refunded credits in your transaction history.
3. Subscription Cancellations
You may cancel your subscription at any time from your account settings. Upon cancellation, your subscription benefits (including monthly credits) remain active until the end of the current billing period. No partial refunds are issued for the remaining days of a billing period after cancellation. Your account will revert to the Free tier at the end of the billing period.
4. Failed Generations & Technical Issues
If a generation fails due to a technical issue on MasterStudio's side (server error, AI model timeout, processing failure), the credit used for that generation is automatically refunded to your account. If you believe a credit was not properly refunded, please contact our support team with the generation ID and we will investigate within 48 hours.
5. Chargebacks & Disputes
If you initiate a chargeback or payment dispute with your bank or payment provider, we reserve the right to suspend your account pending resolution. We encourage you to contact us at support@masterstudio-app.com first so we can resolve the issue directly.
6. Contact
For refund-related questions or to request a review of a specific transaction, contact us at support@masterstudio-app.com. Please include your account email and the transaction details for faster resolution.
7. Template Purchases
Templates purchased through the Creator Hub are digital products delivered immediately upon purchase. As such, template purchases are subject to the same general no-refund policy. If a purchased template is found to violate our Terms or Acceptable Use policy and is subsequently removed by MasterStudio, you may request a refund within 7 days of removal by contacting support@masterstudio-app.com.